Terms of use

1. What TenWig is

TenWig is a platform that connects customers with independent wigmakers, suppliers and wig businesses. TenWig is not a party to the work itself and does not sell the products.

We're here to connect you with the right wigmaker, keep your conversation in one place, and give you real ratings. The work itself, its quality, timing and products are the responsibility of the wigmaker you chose, which is why we keep your photos and messages safe in one place.

2. Account, guest and sign-in

You can send a request and see offers as a guest, without an account. Booking, paying, chatting and joining as a wigmaker need an account. Sign-in is by a one-time code sent by email (or a Google account when that option is on), with no password.

When a guest signs up, her requests, messages and saved wigs move to her account.

Each account has one role: customer or wigmaker/supplier. One account can't switch between the two.

3. Requests, offers and orders

A request goes to wigmakers in the area who offer the service. Each wigmaker sets her own price. Choosing an offer creates a booking, and the final price is the one in the latest quote the customer approved.

The wigmaker marks the job done and uploads "after" photos. A disagreement about a job or an order is between the customer and the wigmaker. Photos, messages and documents are kept in the case so you both have a record.

4. The shop

Shop products are sold by the wigmakers and suppliers themselves. A second-hand item is sold as is. The seller is responsible for the description, shipping or pickup, and returns. The buyer can cancel an order before the seller confirms it.

5. Payments, receipts and fees

When online payment is on, the customer pays the quote amount through a payment provider. Card details are kept by the payment provider only. The seller uploads her own receipt to the case; documents are never deleted or changed, and a new version marks the older one "Archived".

During launch there are no fees. When fees are switched on, they follow the settings shown to the wigmaker in advance, after a free period that starts at her first connection.

TenWig's fee is for the connection. It isn't refunded if a job is cancelled or refunded between you and the customer.

6. Ratings and reviews

Only a customer whose order was completed can rate, up to 3 months after it ended. Public ratings show the first name only, and text appears only after the team approves it. Contact details in the text are hidden.

7. TenWig Pro

TenWig Pro is the business area for approved wigmakers and suppliers: a catalog with volume prices, asks for a service or material, offers, deals and ratings between businesses. Pro data, orders and ratings are kept apart from customers'. The Pro fee is a separate setting, now 0%.

8. Conduct and content

Don't post offensive or misleading content, or other people's content without permission. A wigmaker uploads a photo showing a client only with written approval, and it shows only after the team approves it. The team may hide content and block an account that breaks these terms.

Chats on the site are checked automatically for safety and to keep deals on TenWig: contact details are hidden, and signs of dealing outside the site (such as asking to be paid in cash or by Bit, or a receipt that doesn't match the order) are flagged for the team to review.

9. Limitation of liability

[For the lawyer: limits of the operator's liability, service availability, changes to these terms, governing law and jurisdiction.]