Supplier Agreement
Draft for the lawyer. The binding text will be written and approved before launch.
1. Who it's for
Wigmakers, wholesale suppliers, raw hair vendors and businesses that serve wigmakers. Every business account goes live only after the team approves it.
2. The work and responsibility
We're here to connect you with the right wigmaker, keep your conversation in one place, and give you real ratings. The work itself, its quality, timing and products are the responsibility of the wigmaker you chose, which is why we keep your photos and messages safe in one place.
The supplier sets prices, timing and terms, sends a quote in the case, marks the job done with "after" photos, and uploads her own receipt within 3 days of an online payment. She is responsible for invoices and tax.
3. Contact with customers
All contact with customers goes through the TenWig chat. Don't move a customer to another channel to get around the platform. Your phone, email and business number aren't shown to customers.
Chats on the site are checked automatically for your and your customers' safety and to keep deals on TenWig: contact details are hidden, and signs of dealing outside the site (such as asking to be paid in cash or by Bit, or a receipt that doesn't match the order) are flagged for the team to review. After a second flag the order waits for a matching receipt; after a third the team may pause your profile.
4. Fees
At launch there are no fees. When fees are switched on: a free period from your first connection, then the fees shown to you in advance in your cost box (percentages with a minimum and a cap, and a monthly fee only in a month with income). The TenWig Pro fee is a separate setting, now 0%.
TenWig's fee is for the connection. It isn't refunded if a job is cancelled or refunded between you and the customer.
5. Photos
Photos of real clients: you may upload a photo showing a client only with the client's written approval. When uploading you tick that you have it. The photo is shown on the site only after the team approves it.
6. Availability, vacation and Shabbat
On vacation and on Shabbat (if you chose it) new requests aren't sent to you.
7. Suspension and ending
[For the lawyer: suspension, blocking, ending the agreement, and what happens to open orders.]