Privacy

1. What we collect

Email for sign-in, name (if given), phone number (optional; not shown to wigmakers), city or location for a request, photos and request details, chat messages, orders, payments (without card details), ratings and notification preferences.

From wigmakers and suppliers: business name, area, services and prices, work photos, business number and pickup details (kept private and not shown).

2. Why

To match requests with nearby wigmakers, run orders, payments and documents, send notifications (on the site, by push and by email, as you set them), prevent abuse and improve the site.

3. Who sees what

A wigmaker sees the request, photos and city, not the customer's phone or email. The customer doesn't see the wigmaker's phone, email or business number. All contact goes through the chat, and contact details typed in it are hidden.

Providers that help us run the service: hosting and database, email sending, push notifications, a payment provider (when online payment is on), and Microsoft Clarity for site usage measurement (when on; it masks typed text).

Automatic translation: to show products and reviews in the other language too, we send the MyMemory translation service text only: a product's title and description, and a review's comment after the team approves it, with contact details already hidden. No name, email, phone, address or photos are sent.

4. How long

Order cases, messages and documents are kept as a record for both sides and for accounting. [For the lawyer: exact retention periods.]

5. On your device

The site stores your sign-in, language, currency and small preferences (for example a tip you closed) on your device. There are no advertising cookies.

6. Your rights

You can ask to see, correct or delete your data through the contact page or by email. Documents that must be kept by law are kept even after an account is closed.